“From our initial contact with Embrace Health, Lauren and Rory’s communication was excellent, with both being very responsive to emails, texts and phone calls. Lauren conducted a functional OT assessment for our mum, also considering the needs of our father who is her primary carer. A comprehensive report was provided with recommendations. Lauren then effectively engaged with a local aged care agency to ensure our mum received the recommended equipment and resources. These provisions were in place within relatively short timeframes, ensuring our parents continued access to safe independent living.  When COVID-19 impacted home visits, Lauren continued to provide consistency in service provision via online videoconferencing. This ensured our parents were able to clearly illustrate and convey their ongoing occupational therapy requirements. 

Embrace Health provided a quality service through an holistic framework. This framework acknowledges and respects elderly clients and collaborates with carers to ensure health needs are successfully addressed. For our family, this has had an extremely positive impact on our parents wellbeing (and ours too!).” - Kimberlii (client’s daughter).

“Lauren is an excellent OT, our experiences have been great from day one. She explains everything in terms both my daughter and I can understand, we have found her kind and patient ways complemented with her excellent organisation to be a great fit .

Rory has been a great addition to our services, he has a youthful nature and an affinity for engaging even the most anxious and resistant teen. His spark brings a new level of fun and engagement to services.” - Sam (client’s mother).